Privacy Policy

Deco AI ("Deco AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, mobile application, and related services, including our AI-powered interior, exterior, garden, reference-matching, and furniture-rearranging design tools (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Who We Are

The Services are operated by DDV Media LLC, a company based in Miami, Florida, USA.

For questions about this Privacy Policy or our data practices, you may contact us at: support@decoai.app

2. Definitions

For purposes of this Privacy Policy:

Account Information means information used to create, access, or manage your account, such as your name, email address, login credentials, or Apple/Google sign-in information.

Cookie means a small text file placed on your device by a website or application to remember information about your visit, preferences, or activity.

Device means any internet-connected phone, tablet, computer, or other device used to access the Services.

Personal Data means information that identifies, relates to, describes, or can reasonably be linked to an individual.

Service Provider means a third party that performs services for us, such as hosting, analytics, customer support, payment processing, AI image processing, or app functionality.

User Content means photos, images, prompts, reference images, design inputs, or other materials you upload, submit, or generate through the Services.

You means the individual or entity accessing or using the Services.

3. Information We Collect

We collect information in the ways described below.

3.1 Information You Provide Directly

We may collect the following information when you use the Services:

• Account information, such as your name, email address, login credentials, and Apple or Google account information if you choose to sign in using those services.
• Photos and uploaded content, including images of rooms, homes, yards, gardens, façades, furniture, or other spaces that you upload or capture to generate AI designs.
• Prompts and design preferences, such as selected room types, design styles, reference images, renovation goals, furniture preferences, and other creative inputs.
• Generated designs, including AI-generated images, saved designs, regenerated results, and design history.
• Support communications, including messages, attachments, screenshots, or other information you provide when contacting us.
• Purchase and subscription information, such as your subscription status, product purchased, renewal status, and transaction-related records. Payments are generally processed by the Apple App Store or another payment provider, and we do not directly receive your full payment card details.

3.2 Information Collected Automatically

When you access or use the Services, we may automatically collect certain technical, usage, and diagnostic information, including:

• IP address;
• device type, model, operating system, and browser type;
• app version and system settings;
• general location inferred from your IP address;
• pages, screens, or features viewed;
• styles, tools, or design categories selected;
• session duration, clicks, scrolls, and interaction patterns;
• crash reports, diagnostic logs, and performance data;
• timestamps, referral URLs, and similar technical information.

This information helps us operate, secure, analyze, and improve the Services.

3.3 Cookies and Similar Technologies

Our website and Services may use cookies, local storage, SDKs, pixels, and similar technologies to:

• keep the website and app functioning properly;
• remember preferences;
• support login, security, and fraud prevention;
• understand how users interact with the Services;
• measure performance and improve product features;
• deliver or measure marketing, where permitted by law and with consent where required.

You can control cookies through your browser settings. Blocking certain cookies may affect the functionality of the Services.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide the Services

We use your information to:

• generate interior, exterior, garden, reference-matching, and furniture-rearranging designs;
• process your uploaded photos, prompts, and style selections;
• save, display, regenerate, share, or organize your designs;
• create and manage your account;
• provide access to free and paid features;
• manage subscriptions and app-store purchases;
• respond to customer support requests;
• provide service-related notices and updates.

4.2 To Improve and Maintain the Services

We may use information to:

• monitor app and website performance;
• identify bugs, crashes, and technical issues;
• improve AI design quality and user experience;
• develop new features, styles, and tools;
• understand which features are useful to users;
• conduct internal analytics and product research.

Where possible, we use aggregated or de-identified information for analytics and improvement purposes.

4.3 For Security, Fraud Prevention, and Legal Compliance

We may use information to:

• protect the security and integrity of the Services;
• detect and prevent fraud, abuse, unauthorized access, or violations of our Terms of Service;
• enforce our agreements and policies;
• comply with legal obligations;
• respond to valid legal requests;
• establish, exercise, or defend legal claims.

4.4 For Communications and Marketing

We may use your contact information to:

• send service-related messages;
• notify you about account, subscription, or policy changes;
• respond to your inquiries;
• send marketing communications, offers, or product updates where permitted by law.

Where required, we will obtain your consent before sending marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

5. AI Processing and Uploaded Photos

Deco AI uses artificial intelligence to generate visual design concepts from your uploaded photos, prompts, selected styles, and related inputs.

To provide this functionality, your User Content may be processed by third-party AI service providers or infrastructure providers. This processing is performed only as needed to generate, display, store, improve, or secure the design results you request.

You should only upload photos and materials that you have the right to use. You should avoid uploading images that contain sensitive personal information, private documents, financial information, government identification, or photos of people who have not consented to such use.

Generated designs are intended for inspiration and visualization. They may not be accurate, unique, complete, structurally feasible, or suitable for construction or renovation decisions without independent professional review.

6. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we rely on the following legal bases:

• Performance of a contract: to provide the Services you request, including generating AI designs, managing your account, and supporting paid subscriptions.
• Legitimate interests: to improve, secure, maintain, and analyze the Services; prevent fraud; respond to support requests; and protect our rights and users.
• Consent: for optional processing such as certain marketing communications, push notifications, or non-essential cookies where consent is required.
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, court orders, or valid legal requests.
• Establishment, exercise, or defense of legal claims: where necessary to protect our legal rights.

You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing that occurred before consent was withdrawn.

7. How We Share Information

We do not sell your personal information. We may share information with the following categories of recipients only as needed for the purposes described in this Privacy Policy.

7.1 Service Providers

We may share information with vendors that help us operate the Services, such as:

• cloud hosting and storage providers;
• AI image-processing and generation providers;
• analytics and diagnostics providers;
• customer support tools;
• authentication providers;
• app performance and crash-reporting providers;
• communication and email service providers;
• security and fraud-prevention providers.

These providers are authorized to process information only as necessary to provide services to us and are expected to protect information appropriately.

7.2 App Stores and Payment Platforms

If you purchase a subscription or paid feature through the Apple App Store or another app marketplace, your payment is processed by that platform under its own terms and privacy policy. We may receive limited transaction information, such as subscription status, product purchased, renewal status, and app-store transaction identifiers.

7.3 Analytics and Advertising Partners

Where permitted by law and with consent where required, we may share limited technical and usage information with analytics, measurement, or advertising partners to understand usage, improve the Services, measure marketing performance, and deliver relevant promotions.

We do not share your uploaded photos or generated designs with advertising partners for targeted advertising.

7.4 Legal, Safety, and Compliance Recipients

We may disclose information if we believe in good faith that disclosure is necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• protect the rights, property, or safety of Deco AI, our users, or others;
• investigate fraud, security incidents, or misuse of the Services;
• enforce our Terms of Service or other agreements;
• respond to emergencies.

7.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information and the reason it is processed. For example:

• account information may be retained while your account is active;
• uploaded photos and generated designs may be retained while needed to provide your design history, saved designs, or requested functionality;
• transaction and subscription records may be retained as required for tax, accounting, app-store, or legal compliance;
• security logs may be retained for a limited period to detect fraud, abuse, or unauthorized access.

When information is no longer needed, we delete it, de-identify it, or anonymize it in accordance with our data retention practices, unless longer retention is required or permitted by law.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• encryption of data in transit;
• secure cloud infrastructure;
• access controls based on job responsibilities;
• authentication and account-protection measures;
• monitoring for suspicious activity;
• logging and diagnostic systems;
• vendor security review where appropriate;
• internal policies and personnel controls.

No system is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach affecting your information, we will take appropriate steps, including notifying affected users and regulators where required by law.

10. International Data Transfers

We are based in the United States, and our Service Providers may process information in the United States or other countries. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

11. Cookies, Local Storage, and Tracking Technologies

We may use cookies, local storage, SDKs, and similar technologies for the following categories of purposes:

Strictly Necessary Technologies

These are required for the Services to operate, maintain security, authenticate users, prevent fraud, and remember essential settings.

Functional Technologies

These help remember your preferences, such as selected settings, language, or previous choices.

Analytics Technologies

These help us understand how users interact with the website and app, measure performance, detect issues, and improve user experience.

Advertising or Measurement Technologies

Where permitted by law and with consent where required, these may help us measure campaign effectiveness or provide relevant offers.

You may control cookies through your browser settings. On mobile devices, you may also control app tracking, advertising identifiers, and permissions through your device settings.

12. Push Notifications

With your permission, we may send push notifications about design results, product updates, reminders, promotions, or account-related information.

You can disable push notifications at any time through your device settings.

13. Third-Party Links and Services

The Services may contain links to third-party websites, app stores, platforms, services, or content that we do not operate or control. This Privacy Policy does not apply to those third parties.

We are not responsible for the privacy practices, content, or policies of third-party services. We encourage you to review their privacy policies before providing information to them.

14. Children's Privacy

The Services are not directed to children under 13 years old, or the minimum age required by applicable law in your jurisdiction.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required. If you believe a child has provided us with personal information, please contact us at support@decoai.app, and we will take appropriate steps to delete the information.

15. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

15.1 EEA, UK, and Similar Jurisdictions

Subject to applicable law, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with your local data protection authority.

15.2 California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:

• know the categories of personal information we collect, use, disclose, or share;
• access specific pieces of personal information we have collected about you;
• request deletion of personal information;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information;
• limit certain uses of sensitive personal information where applicable;
• not be discriminated against for exercising your privacy rights.

We do not sell personal information. We also do not knowingly sell or share personal information of users under 16 years old.

15.3 Exercising Your Rights

To exercise your privacy rights, contact us at: support@decoai.app

We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

16. Do Not Track and Privacy Signals

Some browsers offer "Do Not Track" signals. Because there is no universally accepted standard for responding to these signals, we may not respond to them in all cases.

Where legally required, we will honor applicable opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes, we may notify you through the Services, by email, or by other reasonable means. Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Deco AI
DDV Media LLC
Miami, Florida, USA
Email: support@decoai.app